Last updated: August 2026
Forge Heritage respects your privacy and is committed to protecting your personal information.
Forge Heritage is a trading name of Metal & Glass Ltd, a company registered in England and Wales under company number 12113002.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.forgeheritage.co.uk, contact us, request information or otherwise interact with us.
1. Who We Are
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Metal & Glass Ltd trading as Forge Heritage
Unit 3, Phoenix House
Scarne Mill Industrial Estate
Launceston
Cornwall
PL15 9GL
United Kingdom
Website: www.forgeheritage.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the contact details provided on our website.
2. Information We Collect
Depending on how you interact with Forge Heritage, we may collect and process information including:
We only collect information that is reasonably necessary for operating our business, responding to enquiries, supplying our products and services, improving our website and communicating with customers and prospective customers.
3. How We Collect Your Information
We may collect personal information when you:
We may also receive information from third parties where appropriate, for example from architects, contractors, merchants, suppliers or other parties involved in a project.
4. How We Use Your Information
We may use your personal information to:
We will not sell your personal information to third parties.
5. Our Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide a quotation, fulfil an order, supply products or services, or take steps at your request before entering into a contract.
Legitimate interests – where processing is necessary for the legitimate operation of our business, including responding to business enquiries, maintaining customer relationships, improving our services, protecting our business and communicating with existing or prospective customers where appropriate.
Legal obligation – where we need to process or retain information to comply with legal, accounting or regulatory requirements.
Consent – where you have specifically given us permission to process your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.
6. Marketing Communications
We may occasionally contact customers and business contacts with information about Forge Heritage products, services, news or other information we believe may be relevant to them where permitted by law.
Where consent is required for electronic marketing, we will obtain it before sending such communications.
You can ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting us directly.
We will continue to send service-related communications where these are necessary in connection with an enquiry, quotation, order or existing customer relationship.
7. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary for the operation of our business.
These may include:
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.
8. International Data Transfers
Some of the service providers or technology platforms we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that it receives a level of protection consistent with UK data protection law. This may include relying on recognised adequacy regulations or appropriate contractual safeguards.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, contractual or regulatory requirements.
The appropriate retention period will depend on the nature of the information and our relationship with you.
For example, information relating to quotations, orders, contracts, invoices and completed projects may be retained for a number of years where necessary for accounting, warranty, contractual or legal purposes.
Information that is no longer required will be securely deleted or anonymised where appropriate.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve the user experience.
Cookies are small files that are placed on your device when you visit a website.
Some cookies are essential for the operation of the website. Other cookies, including certain analytics or marketing cookies, will only be used where appropriate consent has been obtained.
Where applicable, you can manage your cookie preferences through the cookie controls provided on our website.
Further information about the cookies used by this website may be provided through our cookie notice or cookie settings.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to employees, contractors and service providers who have a legitimate business need to access it.
While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
Not all rights apply in every circumstance.
If you wish to exercise any of these rights, please contact us. We may need to ask you for information to verify your identity before responding to your request.
13. Third-Party Websites
Our website may contain links to websites operated by third parties.
Forge Heritage is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this website and the date at the top of the policy will indicate when it was last updated.
15. How to Contact Us
If you have any questions about this Privacy Policy, the personal information we hold about you or how your information is used, please contact:
Forge Heritage
A trading name of Metal & Glass Ltd
Unit 3, Phoenix House
Scarne Mill Industrial Estate
Launceston
Cornwall
PL15 9GL
United Kingdom
Website: www.forgeheritage.co.uk
16. Complaints
If you have concerns about how we use your personal information, please contact us in the first instance so that we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.
Further information is available from the Information Commissioner’s Office.